Frequently Asked Questions

 

How long will the repairs take?

Typically, the problems with the computer equipment will be diagnosed within 48 hours. Generally, each repair will take 1 – 2 hours. If the job goes beyond this period we will call you and request further instructions.

Do you supply parts for the repair?

Yes, we can supply all the necessary parts in order to complete the repair to your computer equipment. We stock a wide range of components and spares. If there is a part, we do not have we can order it and have it delivered within a day (depending on our suppliers stock).

Can you build bespoke computers?

This is one of our specialties. We can build from scratch a computer system that meets exactly with your requirements.

How do you charge?

We have a minimum charge of R250. If your repair can be completed within the minimum charge that will be the total cost. Beyond this we charge by the hour at R150.

Do you offer a fast turnaround service?

Yes, when requested we can offer a fast turnaround service.

Can you repair laptops?

Yes, we can carry out repairs and obtain parts for most makes of laptops.

What is online remote access support?

Remote access involves having your computer worked on by one of our technicians over the internet. We can connect directly into your computer and view your screen remotely from our offices. The benefits are fast repairs, it’s convenient and cost effective.

When I bring in a laptop or PC for repairs what else should I take with me?

If you are taking a laptop it’s vitally important that to take with you the A/C Power supply.

If you are taking in a PC or desktop usually nothing else is required i.e. it is not necessary to take in the monitor, the keyboard, the mouse or the power supply cable.

However, if you require re installation of third party software after the repairs it is important to take with you the software discs supplied with the software.

What about my data, files, documents etc. stored on my computer – will I lose this information?

We will make every effort to preserve your data files on the hard drive of your computer, however, we cannot guarantee your data. Before you take your computer equipment in for repairs, we advise that you perform a full back up your data on another storage device.