Business SLA Contracts

 

 

Basic

R2500/ month

5 Hours Onsite Support

3 Hours Remote Support

2 Maintenance Visits per month

ESET Internet Security

24 -48 hours call resolution time

Standard

R4000/ month

10 Hours Onsite Support

5 Hours Remote Support

3 Maintenance Visits per month

ESET Internet Security

12 -24 hours call resolution time

Premium

R6000/ month

24 Hours Onsite Support

8 Hours Remote Support

5 Maintenance Visits per month

ESET Internet Security

2 -8 hours call resolution time

** Packages taken on an annual payment option receives a discount of 15%

***Terms and Conditions Apply